Building Trust: System-Wide Trauma-Informed Communication in Nursing
- Presenter(s): Desseire Morgran
- Session Length: 50 minutes
- Date: Mar 30, 2026
In high-acuity psychiatric settings, communication can be a powerful therapeutic tool. This session explores a department-wide Trust Training program rooted in trauma-informed care, which reduced workplace violence by 40% and restraint use by 74%. Attendees will learn how nurse leaders led culture change through therapeutic communication, enhanced peer collaboration, and created a scalable model for system-wide adoption.
Learning Outcomes
Learning Outcomes
- Describe how trauma-informed communication improves safety and trust in psychiatric settings.
- Identify strategies to embed therapeutic communication into daily interdisciplinary practice.
description
In high-acuity psychiatric settings, communication can be a powerful therapeutic tool. This session explores a department-wide Trust Training program rooted in trauma-informed care, which reduced workplace violence by 40% and restraint use by 74%. Attendees will learn how nurse leaders led culture change through therapeutic communication, enhanced peer collaboration, and created a scalable model for system-wide adoption.Learning Outcomes
- Describe how trauma-informed communication improves safety and trust in psychiatric settings.
- Identify strategies to embed therapeutic communication into daily interdisciplinary practice.
